Integrated Ticketing System

In case you have purchased a hosting package and you’ve got certain inquiries about a specific function/feature, or in case you have faced a certain difficulty and you require help, you should be able to touch base with the respective customer service staff. All hosting providers deploy a ticketing system irrespective of whether they provide other methods of contacting them apart from it or not, as the best way to deal with an issue most often is to use a ticket. This model of communication renders the replies exchanged by both parties easy to track and allows the help desk support staff members to escalate the issue in the event that, for instance, a system administrator needs to get involved. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you have to have no less than 2 different accounts to touch base with the support staff and to actually manage the hosting space. Incessantly logging in and out of different accounts can sometimes be a nuisance, not to mention the fact that it takes a long period of time for most hosting companies to answer ticket requests.