If you’re a website owner, a problem may always show up and it doesn’t necessarily have to be related to the web hosting service. For instance, something could go wrong when you bring a web-based app up to date or some important content may be modified or deleted unintendedly. Whatever the nature of the problem may be, you’ll need to get in touch with the help desk team and ask them to retrieve a backup or to assist you in dealing with the problem that you’re struggling with. How timely they will do that will predetermine the length of time that your websites will be unreachable. For some sites like social networking websites or Internet shops, a repetitive downtime duration can often mean lost visitors and money. That being said, it’s very important for you to use the services of a company that offers not only a good support service, but also a fast one.

One-Hour Response Guarantee in Website Hosting

Our guaranteed max reaction time for any client support ticket that you open or any e-mail that you send is just sixty minutes, even if you contact us on weekends and official holidays. Regardless of the essence of your question or issue, we’ll help you out momentarily and will give you the needed info to fix any problem with your sites. The actual reaction time usually does not surpass fifteen-twenty minutes, which implies that you can forget about waiting around for hours and hours on end to get an issue solved or what is even worse than that – waiting all day only to receive a response that more information is required whilst nothing is solved. We’ll give you assistance without any delay solely because we know how expensive time can be in the dynamic online space. The 1-hour response time guarantee is valid for any billing or technical inquiry that you may have related to our Linux website hosting packages.