Although this isn't the mainfactor for you to distinguish a dependable website hosting company from a bad one and a reseller from a real supplier, the option to call and talk with a live person is an indicator that you aren't using the services of a one-person service provider and that you'll be able to reach somebody every time you're looking for help. The telephone support for web hosting services may vary from common to dedicated, so the issues which can be resolved with a phone call vary depending on the company. In most cases, these matters are more basic and feature billing or 1st level technical issues since more difficult issues usually require a support ticket where both you and the sysadmins can track what's going on with a particular situation. Still, the option to phone call your provider will save you considerable time and efforts for the numerous tiny problems that will eventually appear at the time you manage your web hosting account.

Phone Support in Website Hosting

If you choose to purchase one of our Linux website hosting packages, you'll be able to contact our support team over the phone for 14 hrs a day. We will assist you in choosing the proper package for your websites because we are aware that it's better to discuss such issues with a live person. If you already own an account, we will assist you with all your sales/billing questions as well as general issues, even with some technical situations that do not involve too much time or escalation to an administrator since it will be better to open a ticket for time-consuming issues so as to have the communication in one place. We have telephone numbers in the United States, the United Kingdom and Australia, so you will be able to call the one you prefer and talk to our agents.