The customer support that you'll get from your website hosting company is really important, no matter if you have pre-sales questions and you're not a client yet, or you have a technical problem with an active account. Prompt and correct info regarding a question or an issue will save you lots of time and efforts, not mentioning that this is generally an indicator that you are ordering from an actual hosting supplier not from a reseller. When you get a hosting account from a company that does not own its servers and it can't access them directly, it is very likely that you'll wait for a day or two to get an answer to your question, therefore your websites may stay offline for a long time. Alternatively, a company that offers various ways of communication and has a technical support staff available any time will assist you to right away and help you minimize or fully avoid any downtime and potential losses.

24/7 Customer Support in Website Hosting

We supply 24/7 customer, billing and tech support for all our Linux website hosting packages. Even if you are not our client yet and you have questions, we will help you without delay and provide the necessary info, in order to give you the choice to make the best decision when you get your new hosting account. We're available at any time, including holidays and weekends, and we provide you with numerous options for communication to get in touch with us - live chat, phone, emails and support tickets. For your benefit, we have a couple of telephone numbers around the world, so that you are able to call the one which is closer to you. The max response time for the e-mail messages and the tickets is 1 hour. The typical response time is around 15-20 min, which means that you can forget all about waiting for several days to receive assistance for some task or issue, irrespective of its complexity.