Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Time Guarantee

  • We provide a 60 min response time warranty for every support ticket or e–mail that you submit to the client care team. We will swiftly reply to all the common questions and forward the issue to our sysadmins in case any further assistance is needed. If you order our Admin Services package, we’ll complete any of the included server administration tasks at a time that has been agreed upon upfront.

  • Top quality support service

  • A Premium–Quality Support Service

  • Our technical support team will be available to you 24x7x365 if you require help working with the Online Control Panel or with any of the applications that we install for your convenience on the dedicated web hosting server. Furthermore if you need help with the routine administration tasks on your server, you can check out our Admin Services package, which includes backup hard disk drive space, weekly Operating System updates, software installation and troubleshooting procedures, server monitoring and rebooting services, etc.

  • Intuitive help center

  • A User–Friendly Help Area

  • Every Linux dedicated servers hosting package is equipped with our free Online Control Panel, which boasts an exhaustive knowledge base plus a selection of step–by–step video tutorials. Whenever you require help while working with the Online Control Panel, just click on the Videos or Help buttons situated in the top right corner.